Kaydence Hnm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

This is one of the worst companies, one can deal with, their warranty is a scam, they have no honor what so ever, i couldn't give than a one star unfortunately. avoid buying buying this company p

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ariston - This is one of the worst companies, one can deal with, their warranty is a scam, they...
they dont honor their warranty, one of the worst companies one can deal with, their warranty is a scam, unfortunately couldn't give less than one star rating, avoid buying any of their products
View full review
Loss:
$150

Preferred solution: chance a defective water heater

ANNA P Yez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ARISTON ECO PRO 1

I have bought a month ago in Greece a new Ariston Eco Pro 1 water heater and I have a big problem that no one from the service in Greece can give a solution.

We placed the water heater, the plumber regulated it in 50C with Eco and after one week, it changed by itself to 40C.

I complained to Ariston in Greece, they came and they told me that it was damaged one part of it and they changed it. After exactly one week I had the same problem the water heater changed by itself to 40C while we had programmed it at 50C with Eco.

The service Ariston in Greece told me that the water heater was damaged and they replaced it with a new one.

The plumber -that they recommended- regulated it in 50C with Eco and after one week, it changed by itself to 40C.

As I understand the water heaters didnt have a problem.

I would like to ask you to help me. I believe that the problem is in the regulation. How can I have 50C with Eco?

Or better, can I have in use 50C with Eco?

Please help me because I cant find an answer in the service in Greece and I am sure there is an answer and a reasonable solution. Thank in advance.

View full review

Preferred solution: Full refund

John L Gzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paramount, California

Need replacement part for Ariston washing machine

Need replacement part for Ariston washing machine
Need replacement part for Ariston washing machine - Image 2
I own a 15 year old Ariston washing machine Model W 1020 CO Serial number 610266****000 Type AW 125 NA It developed a leak through the filter, bottom right of front face, which screws out. The gaskets look very worn. I tried the JustAnswer service who recommended the specific part on eBay but it was obviously the wrong part. Can you please give me a fool-proof part number or better yet, sell me the part? Thank you. John Lehmann
View full review
Loss:
$800
Pros:
  • Great fabrication
  • At least
Cons:
  • Cannot contact customer support

Preferred solution: Adequate part numbers to buy replacement part on aftermarket (I have manual which does not give part numbers.) Or ideally sell me the part.

User's recommendation: In my limited experience this company did let this customer down. Due to Italian company being bought by someone in United Arab Emirates The washing machine they made, on the other hand, has always been effective, efficient, and trouble free for 15 years!

PissedConsumer Official

Companies that still do business in Russia

Ariston - Companies that still do business in Russia
Explore video interviews

Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that.

We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses.

Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth.

A lot of major companies suspended their business in russia not to support the war.

However, there are still large international corporations that continue operating and paying taxes in russia.

Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.

View full review
Anonymous
map-marker Cairo, Cairo

No one contacted me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nothing received from ariston and no one contacted me no one called me Very bad customer service No feedback
View full review

User's recommendation: Dont buy ariston in egypt

Bela G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My (2pcs) LYDOS 80 (failed)

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dear ARISTON Team,

In 2019, I made an update on my thermo-equipments, I have seen your LYDOS HYBRID 80, bought 2pcs of them, and changed my system for those.

Both ones failed.

1st one:

Serial Nr.:362905****926********

error message F121: system gas fail

The day 04. Oct.

of 2020!

2nd one:

Serial Nr.:362905****807********

No error code, but the compressor system is very loud (on 51-52 waterCelsius) like plate resonating.

The day 15. Oct. of 2020!

I call the region service, the expert have seen, and said:

To 1st one: "no problem, he will ask a new one has to change, due to no chance to repair here"

To 2nd one: "when change the 1st one repair the 2nd one too"

Weeks (months) have passed, 1x-2x/week calls with expert...no replacement, no answer...

Later, I call the ARISTON HUNGARY Center...

*22. Dec.

2020

*21. Jan. 2021

*01. Feb.

2021

*05. Feb. 2021

...no replacement, no answer...but recording my problem (every time)!

1 week ago I sent this email to ARISTON Center:

(info@***.com) ....NO answer.....

You can imagine my situation:

I bought close to 1000EUR equipments, those failed, no communication, no repairing.

4moths for nothing, ...my phone cost,...

the power what I could have save...etc

So, if you know, what is the customer focus, then please help to colleagues to solve my problem.

Many thanks for Your cooperation!

Best Regards,

Bela Gerbovits

Miklósi, H-8669

Rákóczi Ferenc str. 18/B

View full review
Loss:
$100
Pros:
  • Design
Cons:
  • After sales service is very very very poor

Preferred solution: Deliver product or service ordered

Feri K

No body answered

Ariston - No body answered
Ariston - No body answered - Image 2
I need your timing &;; location to check a part for washing machine
View full review
Anonymous
map-marker Al Khankah, Al Qalyubiyah

Very bad after sale service

Ariston - Very bad after sale service
Ariston - Very bad after sale service - Image 2

Dear Be tech

My name Abdelhameed Elsayyad I have very bad experience with your after sale service and call center till now my washing machine still not working.

And problem not solved.

I purchased the Ariston washing machine on 19/11/2019 and after 10 months the paint at drawer location starts to corrupt.

I called call center and after long discussion they understood that it should be under the granty.

They came and restored the paint, but now it is not working and leaking water and giving error no 8.

Today 21/11 one from maintenance team came today and try fix problem but he didn't have required tool.

Also I noticed when he opened the top all wires are not connected properly.

This only means that no one review the work before sending to clients.

For your information I am in this problems since 3 weeks now.

I need the manager to call me and solve the problem.

Br

Abdelhameed Elsayyad

Mob no. 0100148****

View full review
Boris E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad product , quite poor services!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello,

I would like to submit a complaint about your guarantee retailers in Bulgaria! I have bought Ariston PRO R 100 few years ago and it broke down 2 months ago. The process in guarantee return is like going trough *** First you have to go trough few calls until they connect you with the right person. Then this person gives you an appointment for visit from the company, they gave me an appointment got after 1 week. However, they came did some pictures and left, gave me a protocol for the visit and told me I should go to their office and take another protocol for the new boiler. The protocol should be ready in few weeks they say! Waited another week and got there for the new protocol. So basically my ARISTON boiler broke down and I stayed 3 weeks without hot water!!! Forgot to mention I have a wife and 4 months old baby as well. And just today the second boiler I got has broke down as well!!!!!

So now I have to stay without hot water another 3 weeks.

My question is: Is this a company policy, because it looks like it? Thank you for the good product and excellent service!!!

I will never ever buy ariston again in my life!

View full review
Pros:
  • Products
Cons:
  • After sales service is very very very poor

Preferred solution: Let the company propose a solution

User's recommendation: Dont buy ARISTON products

ibrahimAbdelaziz F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ariston - Complaint
Ariston - Complaint - Image 2
Ariston - Complaint - Image 3
Your b-tech Technician came today to fix my new dishwasher after 10 days from receiving the machine, it takes 5 minutes and charged us by LE 150 , new equipment shall be guided by manufacturer same as all suppliers, you are kindly requested to return this amount, send fridge technician to fix my twins fridge. Ibrahim abdelaziz, Alexandria, Egypt. 002015****4841
View full review
Cons:
  • After sales service is very very very poor

Preferred solution: Let the company propose a solution

User's recommendation: No good

Anonymous
map-marker Augusta, Georgia

Dryer problems

No one has contacted me. Yes I still have the problem and need an expert to help me. Regards, Debbie
View full review
Railyn Gfc
map-marker Redmond, Washington

Descaling function doesn't work on MCA 15 NA P Ariston Coffee Center

Tech support not open on weekends when most are home and actually have time to call to resolve problems.
View full review
OMAR Jcb
map-marker Sharjah City, Sharjah

Customer Complain

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Dear Ariston / USA

I am sending you this email complaining about washing machine model WDG 8640 which I had purchased recently from your distributor in Dubai through Carrefour market.

The washing machine malfunctioned Five months after purchasing it and when I contacted the distributor in Dubai, the distributor checked and informed me that the control board need to be changed.

I was so upset and requested the distributor to change the whole washing machine as it is still new and not to fix the control board, but they refused

I am 25 years loyal customer to Ariston brand and during those years I had purchased three washing machines from Ariston and never had any problems

I am sending you this email to kindly provide your help and support in replacing the washing machine with new one instead of fixing it as I cannot accept that this washing machine malfunctioned during the first five month.

Looking forward to hearing from you

Omar

Loyal Ariston Customer

Mobile number : 00971-5****0975

Dubai

View full review
Loss:
$550
Reason of review:
Bad quality

Preferred solution: Deliver a new washing machin

Eman a Tcr

Complaint

Ariston - Complaint
Dear Ariston Company I have a problem with B-Tech, the authorized agent for your products in egypt. A month ago, a kitchen hood was installed. I contacted the company and sent a repair technician to open the hood and pull out the filter and found it worn. He told me that the filter is out of warranty and you have to pay for a new filter. What is the solution please call me on 0114072**** Kind note attached worn filter photo Regards Eman Azzam
View full review
John D Xcl
map-marker Makati City, Manila

How do I use this AML105KS Washing Machine.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ariston - How do I use this AML105KS Washing Machine.
I'm trying to figure out how to work a washing machine with symbols that are not easily identifiable. I cant get the machine to function as it should , at least compared to the LG machine i had last year. For example, this machine has a 15 minute wash cycle, (#5 in the photo) however it is still running at 6 hours and the clothes are wet. Plus it does not empty the fabric softener compartment, where the liquid stays inside until it dries out and turns to paste. Also there are no User Guides to be found online.
View full review
Reason of review:
Poor customer service

Preferred solution: I want to know how to use it before i say it does not work properly

ROB G Jmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Support of Washer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've had my Ariston Model AW125 washing machine for about 6 years. It seems that I got a new (but on the salesfloor for two years) unit. Now, 6 years on, I need a new wash tub bearing- but NO way can you get one! It's about a $31 item. Their distributor in the USA told me that "Ariston only is required by law (US Commercial Code) to support the product for 7 years after the end of the model run. [This is in fact the case.] So I'm screwed since I need a part for a technically 8 year old washer. So I'll have to TRASH this $600 washing machine for a $31 part. What a crock of crap.
View full review
Loss:
$500
Cons:
  • Lack of parts availability
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Brands Related to Ariston

ELCO Heating Solutions reviews and complaints

ELCO Heating Solutions

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article