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Ariston - Complaint

Ariston - Complaint
Dear Ariston Company I have a problem with B-Tech, the authorized agent for your products in egypt. A month ago, a kitchen hood was installed. I contacted the company and sent a repair technician to open the hood and pull out the filter and found it worn. He told me that the filter is out of warranty and you have to pay for a new filter. What is the solution please call me on 01140728881 Kind note attached worn filter photo Regards Eman Azzam
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Review
#1550913 Review #1550913 is a subjective opinion of poster.
2.4
Details
Dear Ariston / USA I am sending you this email complaining about washing machine model WDG 8640 which I had purchased recently from your distributor in Dubai through Carrefour market. The washing machine malfunctioned Five months after purchasing it and when I...
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Review
#1680423 Review #1680423 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$550
Preferred solution
Deliver a new washing machin

Ariston - PARTS

5.0
Details
I called in and spoke with gentleman named Lad. He was very helpful and went up and beyond to help or company locate the correct board. He informed me that if our Techs had any questions that their business offered a Tech help line. and Number (1) had a Great sense of humor. Thank you. General Manager @ Horners RV/Auto Repair, Kathy Ferguson Punta Gorda, FL
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Review
#1557463 Review #1557463 is a subjective opinion of poster.
Reason of review
Good customer service

Ariston - No Support of Washer.

2.3
Details
I've had my Ariston Model AW125 washing machine for about 6 years. It seems that I got a new (but on the salesfloor for two years) unit. Now, 6 years on, I need a new wash tub bearing- but NO way can you get one! It's about a $31 item. Their distributor in the USA told me that "Ariston only is required by law (US Commercial Code) to support the product for 7 years after the end of the model run. [This is in fact the case.] So I'm screwed since I need a part for a technically 8 year old washer. So I'll have to TRASH this $600 washing machine for a $31 part. What a crock of crap.
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Review
#1555048 Review #1555048 is a subjective opinion of poster.
Cons
  • Lack of parts availability
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Dear Sirs, Trust this email finds you well. This is my second writing to you after you solved my first problem nine years ago. Now I need a spare part for my washing machine from your agent in Egypt BETECH and as usual , no spare parts available and difficulties to get...
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Review
#1523197 Review #1523197 is a subjective opinion of poster.

Ariston - Faulty Washing machine

3.0
Details
I have used an Ariston washing machine for a year and of recent it stop washing washing. It only brings in water and sends it out immediately. The technician checked and found that the command chip had blown and cut. Kindly advise on a solution
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Review
#1487245 Review #1487245 is a subjective opinion of poster.
1.0
Details

Update by user Jan 25

No one from ariston called it seems they donot care,thats worst after sales service from ariston and its dealer in lebanon,even they donot bother them selves to call! Kindly send me the number of ariston head office where i can talk with senior manager they have to...

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Review
#1433564 Review #1433564 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$690
2.3
Details
m complaining from clothes washing machine 10 kg with dryer 7kg i had bought it in august 2015 and since the date i face a lot of troubles from it which lead to change the counterweight balance , suspension set, main st/st drum, water level , door lock and main control...
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1 comment
Anonymous
#1630947

b tech is a very bad agent in egypt

Review
#1376012 Review #1376012 is a subjective opinion of poster.
Pros
  • Products
Cons
  • After sales services
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Full refund
Tags
  • Warranty Worthless
2.3
Details
Ariston service attended to repair my water heater 4 times, charged me for service and parts (paid) but the problem still exists. The technician did not work with any methodical fault finding process but rather "tinkered" and changed some parts. After the second visit...
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Review
#1246679 Review #1246679 is a subjective opinion of poster.
Cons
  • Refused to honor their service commitment
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Ariston After Sale Service
  • Ariston Service
3.0
Details
HI , I BY A PRODUCT OF ARISTON a a washing masine after 16 months its not working ,ist a demage on rotations ball i by at Bomba market but they say that garantee its 1 year, how its posible to by a expansive product and its not working in 16 months,you write on...
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Review
#1179121 Review #1179121 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution

Contact Ariston Customer Service

Mailing Address:
Ariston
15650 SE 102nd Ave.
Clackamas, Oregon 97015
United States
Phone:
(877) 356-0766
All Ariston Contacts
2.3
Details
Please be informed that, I have registered a technical complaint on my ARISTON washing machine (Model# AR6F 105 (EX) ) on 06.01.2018 at 10.55 AM through the Local Dealer customer service # 048838900 in Dubai and I was told that it would be attended within 48 hours. On...
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Review
#1165287 Review #1165287 is a subjective opinion of poster.
Cons
  • After sales service is very very very poor
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • after sales care
  • Ariston After Sale Service